FAQ

We really hear these questions a lot…

so we thought we could you give you the answers in advance. No easier way to find your answers related to our M2M and IoT SIM cards than by looking here.

FREEEWAY SIM CARDS & SETTINGS

Yes, you need to setup a new APN to connect our M2M SIM cards to the mobile network.
 
Our APN settings are:
APN: freeeway
Username: (empty)
Password: (empty)
To make our IoT sim cards work properly you should turn on the data roaming functionality. This will not be required on all kinds of devices. But to be sure, please check your device manual or your AT-commands.

We can provide you with all possible form factors as well as solutions to any usage specifics

  • Classic/Business-grade M2M SIM cards
  • Industrial grade M2M SIM cards
  • Automotive & Aviation grade M2M SIM cards

 

Form factors such as

  • 2ff, 3ff, 4ff, MFF2 – assembly SMT SIM chips
  • Temperature ranges from -25°C up to +105°C
  • Up to 15 and more years-lifecycle
  • Up to 10 Mio read/write cycles at max. temperature

Yes, you can have both, depending on the terms of your contract. But VOICE is limited to Machine 2 Machine applications only and not for person 2 person communication due to limited functionalities like no number portability and others.

SMS MO/MT
VOICE MO/MT

Yes, every M2M SIM card provided by us is equipped with an unique MSISDN = phone number. All those numbers are displayed with a specific country prefix like 0043.

Other identifiers we provide you with:

ICCID
IMSI

GLOBAL M2M SIM CONNECTIVITY

We can offer both. Post-Paid as well as Pre-Paid tariffs and solutions. Both can be tailored exactly to your needs.
We currently enable access to 2G/3G/4G-LTE technology based on 3GPP standards with our globally working M2M SIM cards. This always depends on local coverage and availability. New technologies like 5G, NB-IoT (narrow band), or LTE-catM1 are under consideration to be supported in the future due to local conditions. We enable CSD – Circuit Switched Data as well.
As an independent MVNO (mobile virtual network operator), we offer access to hundreds of networks in nearly every country around the world. If you want to have our roaming partner list, please request our support or website chat for further information.

M2M TEST SIM KIT

It’s dead easy. Just drop us a message that you’re interested in our M2M SIM cards and tell us more about the project/product requirements like:

where will the card be used (country-region)
what kind of device (e.g. GPS tracker, a telemetry device, smartwatch)
what kind of services do you need (data, SMS, voice) and how much
the estimated amount of sim cards needed

Our M2M SIM card test kit is valid for 2 months, starting from the beginning of usage. However, if needed we can offer customized scenarios per request. The SIM cards can be used as commercial SIMs after the trial period or easily terminated without any cost. But don’t worry, we do not start charging you after the end of the trial phase.

To order your SIM test kit, please contact us here GET YOU SIM TEST KIT

Initially, our test kit will be provided for free. We only charge the shipping to your destination. For special requests and test-requirements, we may charge a small fee.

SIM DELIVERY & DISTRIBUTION

Yes of course! We work together with multiple carriers to make this possible and ship our SIM cards or SIM chips all over the world.

We generally do not charge any shipping fees to our customers. Orders placed/received and confirmed before 1 pm will be shipped on the same day – subject to current stock and availability.

The typical delivery time in EUROPE is approx. 1 working day. Other countries can differ from 2 to 10 working day (depends on local laws, import regulations, and duties)

You have multiple ways to place your IoT SIM card order:

  • place an order through our SIM MANAGEMENT PLATFORM
  • use our order@freeeway.com email address to place your order
  • contact your responsible ACCOUNT Manager to place your order directly

Your question is still not answered? Feel free to contact our support team via
support@freeeway.com

Advantages of "no network steering"

“Network Steering” means that a specific network is preferred in a country. This control is carried out regardless of whether it is the best available network but is set mostly by the provider of the SIM card from an economic point of view. The Freeeway SIM card does not have such restrictions and always provides access to the best and strongest network.

What is "National roaming"

“National Roaming” brings an enormous advantage to many applications. No network operator in the world is able to cover an entire country without interruptions in quality. A single nationwide network is subject to permanent limitations and thus cannot be compared to other infrastructures such as motorways. Most networks have holes, as well as areas with good coverage and areas with lower availability. Additionally, the distribution of frequency bands has an influence on the quality of the data connections. Only the choice between all networks guarantees the best connection and the Freeeway SIM card offers you exactly that: access to all networks across the board.